Our Policy
At House of Shop, our goal is to ensure that you have a smooth and satisfying shopping experience. Here are the key policies that we follow:
Fast Delivery
- We are committed to delivering your order within 1-3 business days across the UAE. Our team works hard to process and dispatch orders as quickly as possible to meet this timeline.
Cash on Delivery (COD) Payment
- For your convenience, we offer Cash on Delivery (COD) as the payment method. This allows you to pay for your order when it arrives at your doorstep, making the shopping process more secure and hassle-free.
Product Exchange
We believe in providing you with the right product every time. However, if there is an issue with your order, we offer the following exchange options:
- Wrong Product: If you receive a product that is different from what you ordered, we will exchange it at no extra cost.
- Damaged Product: If the product arrives damaged, you can exchange it for a new one.
Please note: We do not offer exchanges for any other reason.
Customer Support
Our customer service team is always ready to assist you. For any questions or issues, feel free to contact us at Support@houseofshop.com, and we will respond promptly.
Thank you for choosing House of Shop!