Return Policy
At House of Shop, we aim to ensure your satisfaction with every purchase. Below is our return policy to address any concerns:
Conditions for Returns
We only offer returns in the following cases:
- Wrong Product Received: If you receive a product that is different from what you ordered, we will accept a return and send the correct product.
- Damaged Product: If your product arrives damaged, we will accept a return and replace the product.
Please note that we do not offer returns for any other reasons.
Return Process
- To initiate a return, please contact our customer support team at Support@houseofshop.com within 3 days of receiving your order.
- Once your return request is approved, we will arrange for the product to be picked up from your location and a replacement will be sent to you.
Return Shipping Costs
- All return shipping costs for wrong or damaged products will be covered by House of Shop.
Non-Returnable Items
- Products that are not damaged or incorrect are not eligible for returns or exchanges.
If you have any further questions regarding our return policy, please don’t hesitate to reach out to us at Support@houseofshop.com.