Refund Policy

At House of Shop, we aim to provide a smooth shopping experience and ensure customer satisfaction. Please review our refund policy below:

Eligibility for Refunds

Refunds are only offered in the following situations:

• Wrong Product Received: If you receive a product that is different from what you ordered and you do not wish to receive a replacement, we will issue a full refund.
• Damaged Product: If your product arrives damaged and a replacement is not available, you are eligible for a full refund.

Please note: Refunds are not available for any other reasons, such as change of mind or dissatisfaction with the product.

Refund Process

• To request a refund, please contact our customer support team at Support@houseofshop.com within 3 days of receiving your order.
• Once your refund request is approved, the process will be initiated immediately.
• Refunds will be issued via the same method you used for payment (i.e., Cash on Delivery), and a representative will coordinate the return of your payment.

Refund Timeline

• Once approved, refunds will be processed within 5-7 business days.

Non-Refundable Items

• Products that are delivered correctly and undamaged are not eligible for refunds.

For any questions regarding our refund policy, please feel free to reach out to our support team at Support@houseofshop.com.